Comprehensive Audits + Workshops
Our proven audits, platform assessments, and roadmaps help clients maximize their digital experiences – across websites, Salesforce, mobile applications, online portals, internal systems, and more.
Digital Accessibility
Find and fix Accessibility barriers to create welcoming experiences for ALL users and minimize legal risk.
Website ROI
Make sure your website/DXP/platform investment truly delivers ROI and elevates customers' experience.
Usability Heuristics
Identify simple fixes that improve user experience and make it easier for customers to convert.
Competitive Advantage
Discover how you stack up against the competition and find ways to gain the upper hand.
Digital Accessibility Audit
Deliver a truly inclusive digital experience, while protecting your business from potential legal risks. Uncover accessibility barriers and gain a clear plan to resolve them — addressing both technical and content issues aligned with your compliance needs.
What We Do
- Work with you to understand your business, digital experience requirements, and compliance gaps.
- Assess your site against recognized accessibility standards and prioritize issues and opportunities.
- Recommend solutions for your unique business context.
What You Receive
- A detailed report outlining key accessibility issues, presented with clear, actionable insights.
- A prioritized list of issues and opportunities, based on user impact and business risk.
- Tailored recommendations that align with your industry, audience, and unique business needs.
- A roadmap to help you take immediate steps toward full web compliance and a better user experience for all.
Website ROI Assessment
You've invested significantly in your website platform, but are you leaving potential on the table? With 89% of large companies globally undergoing digital transformation yet only achieving 31% of the expected revenue lift and 25% of anticipated cost savings, our Website/platform ROI assessment is designed to ensure you’re fully leveraging your digital spend.
What We Do
- Evaluate your CMS/DXP architecture, infrastructure, security, UX, and workflows to identify optimization opportunities, ensuring a strong foundation.
- Analyze key factors like page load time, data integrations, mobile optimization, security, site search, and payment processing to enhance site speed, daily management, and user experience.
What You Receive
- A comprehensive architecture review, site performance audit, and security analysis to pinpoint performance improvements.
- A strategic roadmap to elevate underperforming KPIs, conversion rates, and average order values, catalyzing revenue growth and optimizing customer experience.
- A tailored action plan that aligns with the latest market trends and platform advancements.
- An ROI health report that outlines actionable steps to maximize your investment.
Usability Heuristics Audit
Combining website analytics, session recordings, heatmaps, and other behavioral analytics, our Usability Heuristics Audit reveals customers’ true experience on your website. By identifying areas of confusion and frustration, we help you simplify the path to purchase and improve conversions.
What We Do
- Take a close look at your site, examining traffic sources, visitor behaviors, and the key metrics that matter most to you.
- Talk to your stakeholders to understand goals, performance, and user perceptions.
- Build a plan to more effectively move users through their purchasing journey, supported by data from web analytics tools.
What You Receive
- A discovery workshop to clarify your goals and establish key metrics.
- A report summarizing findings from web analytics, heatmaps, and visitor recordings that highlight user engagement.
- An evaluation of usability that identifies common drop-off points and areas for improvement.
- Actionable recommendations for enhancing user experience, along with a roadmap for potential next steps.
Competitive Advantage Audit
How do you stack up against competitors? Our Competitive Audit helps you understand your market position and find ways to outmaneuver the competition. By examining competitors’ websites and drawing insights from leaders across industries, we deliver practical recommendations to strengthen your digital presence and market position.
What We Do
- Start by working with you to identify key competitors and innovative companies in similar fields.
- Evaluates each competitor’s website, focusing on how easily different user personas can navigate and complete their goals.
- Conduct a thorough review of their online experiences, looking at branding, design, usability, content quality, and user engagement.
- Rank your website against each competitor, revealing where you excel and where there’s room for growth.
What You Receive
- A collaborative workshop to pinpoint the most relevant competitors in and outside your industry.
- A detailed competitive analysis report that outlines your market position and provides strategic insights.
- Clear findings and customized recommendations to help you gain an edge over your competitors.
Data + Action Plans to Improve Your CX
Our comprehensive audits and workshops provide the data and strategic recommendations to continuously improve your user engagement and performance.
- Understand your status quo - quick wins and issues.
- Work hands-on with our expert team (across digital strategy, design, UX, analytics, and technology).
- Get an action plan to improve your digital experience.
Choose one audit, or combine audits, for a more comprehensive analysis of your existing digital strategy and opportunities to accelerate business goals.